Privacy Policy

1. Scope

This Privacy Policy describes how First 100 ("we", "our", or "us") handles information when you use our website and First 100 language learning apps. We design our products for young children and families, and we prioritize privacy by default.

2. Information We Collect

We collect very limited information and only when needed to operate the service.

• Support communications: If you contact us, we may receive your email address, name, and message content.
• Website technical logs: Our hosting provider may process standard technical data (for example IP address, user-agent, and request metadata) for security and reliability.
• Transaction records from distribution platforms: Purchases are processed by third-party app distribution platforms. We may receive limited transaction status information but not full payment card details.

3. Information We Do Not Collect In-App

The First 100 apps are designed to function without personal profiles or behavioral tracking.

• No user accounts or sign-in credentials
• No advertising identifiers used for tracking
• No precise location data
• No contacts, photos, videos, microphone recordings, or camera content
• No third-party behavioral analytics tied to children

4. How We Use Information

Where information is processed, it is used only for legitimate service purposes, including:

• Operating and improving the website and app experience
• Responding to support and partnership inquiries
• Maintaining security, preventing abuse, and resolving technical issues
• Meeting legal obligations, when required

5. Advertising And Tracking

First 100 apps do not display third-party ads to children. We do not sell personal information, and we do not permit ad-tech tracking in the app experience.

6. Sharing And Disclosure

We do not sell personal information. We may share limited information only in the following cases:

• With service providers that support hosting, infrastructure, or support operations under confidentiality obligations
• With app distribution or payment platforms as needed to process transactions and entitlements
• When required by law, regulation, court order, or legal process
• To protect the rights, safety, and integrity of users, children, or our services

7. Children's Privacy

Our products are designed for use by families and early learners. We do not knowingly collect personal information from children in the app experience. If you believe a child provided personal information to us directly, contact us and we will review and delete the data as appropriate.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including support response, legal compliance, and security operations. Information no longer needed is deleted or de-identified according to our retention practices.

9. Data Security

We use reasonable technical and organizational safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, but we continuously work to reduce risk.

10. Your Choices And Rights

Depending on your jurisdiction, you may have rights to request access, correction, or deletion of personal information we hold. You may also contact us to ask questions about how information is handled.

11. Changes To This Policy

We may update this Privacy Policy from time to time. When we make material updates, we will revise the "Last updated" date on this page and publish the updated policy here.

12. Contact Us

If you have questions, concerns, or privacy requests, contact us at privacy@first100.app.